• Fully Tracked

  • Fully Insured

  • Guaranteed Delivery by 1pm

  • Secure Delivery

UK Shipping

All UK orders are sent via Royal Mail Special Delivery.

  • Fully tracked
  • Fully insured
  • Guranteed delivery by 1pm

This service is used to ensure the safe and secure delivery of fine jewellery. Once your order has been dispatched, you will receive tracking details via email.

Need Your Jewellery for a Specific Date?

If you require your jewellery for a particular date or occasion, please contact us before placing your order. We will always go above and beyond wherever possible to help meet your timescale.

01995 964624 contact@gabriellesjewellery.co.uk

Bespoke & Made-to-Order Jewellery

Bespoke and made-to-order jewellery typically takes 4–5 weeks to complete.
As every bespoke piece is unique, a more accurate turnaround time will be discussed with you once we understand:

  • The design
  • Materials
  • Stone availability
  • Complexity of the piece


We will keep you updated throughout the process and ensure expectations are clear from the outset.

Returns & Customer Satisfaction

Your happiness is incredibly important to us.

We will never leave you with a piece of jewellery you are not happy with.

If for any reason you are unhappy with your purchase, please contact us within 14 days of receiving your item so we can help resolve the issue.

01995 964624 contact@gabriellesjewellery.co.uk

Standard (Non-Bespoke) Items

For standard, non-custom items:

  • Please notify us within 14 days of delivery
  • Items must be unworn, unused, and returned in original condition and packaging
  • All returns must be authorised before being sent back
  • Return postage is the responsibility of the customer unless the item is faulty or incorrect

Once received and inspected, refunds will be processed to the original payment method within a reasonable timeframe.

Bespoke, Custom & Personalised Items

Due to the nature of bespoke jewellery — including custom designs, engravings, personalised pieces and customer-requested alterations — these items are non-returnable and non-exchangeable.

However, if there is a genuine issue with workmanship or the item does not match what was agreed, please contact us immediately and we will work with you to resolve the issue.

Faulty, Damaged or Incorrect Items

If your jewellery arrives faulty, damaged or incorrect, please contact us within 14 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photographs where possible

We will arrange an appropriate solution, which may include:

Repair Repair
Replacement Replacement
Refund Refund

Important Information

  • We recommend using a tracked and insured service when returning jewellery
  • We are not responsible for items lost or damaged during return transit
  • Original delivery charges are non-refundable unless required by law
  • Earrings and pierced jewellery may be non-returnable for hygiene reasons unless faulty

Your Consumer Rights

This policy operates alongside your statutory rights under UK Consumer Law.

Where applicable, customers have the right to cancel a distance purchase within 14 days of receiving the goods, in accordance with the Consumer Contracts Regulations.